Privacy
Privacy Policy
Infrastructure & Data Residency
- Frontend builds run on Vercel (Frankfurt, EU region) with TLS-secured edge networks.
- The agent backend is deployed on Fly.io (primary region Frankfurt with additional replicas as needed).
- All production databases, auth information, and files sit on Supabase in the Zurich (CH) region.
- Backups remain inside the same region; no raw data is exported for model training.
1. Data Controller
Vibe Technologies LLP
Swiss operations office:
Feld 5, 6362 Stansstad, Switzerland
E-Mail: hello@anewera.ch
Managing Owner: Benjamin Amos Wagner – bw@anewera.ch
2. Data We Process
Account & contractual data
- Name, email, company, billing address
- Usage and subscription status for purchased plans
Platform & log data
- Log files (IP, browser, timestamps) to ensure stability
- Device and session IDs for fraud detection
Knowledge data
Documents, knowledge bases, and prompts you upload voluntarily stay in your tenant space and are never used to train foundation models.
3. Purposes & Legal Bases
Providing the platform
Art. 6 Abs. 1 lit. b DSGVO
We process data to perform contracts, build AI agents, and deliver support.
Security & abuse prevention
Art. 6 Abs. 1 lit. f DSGVO
Log data helps us detect attacks and protect platform integrity.
Communication
Art. 6 Abs. 1 lit. a/b DSGVO
We use your contact details for onboarding emails, service notices, and support.
Analytics & product improvement
Art. 6 Abs. 1 lit. f DSGVO
Aggregated usage data helps us prioritize agent features.
4. Subprocessors
Vercel Inc.
USA
Hosting & deployment
Fly.io
USA/EU
Backend runtime & agent processes (Frankfurt region)
Supabase Inc.
USA/Switzerland
Postgres, auth & storage (Swiss region)
Cloudinary Ltd.
Israel/USA
Media delivery
Cal.com Inc.
USA/EU
Scheduling
Umami Software, Inc.
EU
Privacy-first analytics
5. Retention & Deletion
We retain personal data only for as long as necessary. Contract and billing data follow statutory retention periods (10 years in Switzerland).
You can delete knowledge bases and uploads at any time. After termination all tenant data is deleted within 30 days unless statutory duties require retention.
6. Your Rights
- Access to stored data
- Rectification of inaccurate data
- Erasure and restriction
- Data portability
- Right to object to direct marketing
- Right to lodge a complaint with a supervisory authority
7. Contact
Please direct privacy inquiries to:
Last updated: November 15, 2025